Frequently Asked Questions
We offer a wide range of cleaning services including:
– Residential cleaning (routine, deep cleaning, move-in/move-out)
– Commercial cleaning (offices, retail stores)
Yes! At Platinum Cleanings, we prioritize your health and the environment. We offer eco-friendly cleaning products that are safe for children, pets, and the environment.
You can schedule a cleaning service by visiting our “Schedule Appointment” page on the website, calling us at (123) 456-7890, or emailing us at info@platinum-cleanings.com.
It’s not necessary for you to be home during the cleaning. Many of our clients prefer to give us access to their home or business via a key, lockbox, or entry code. We’ll discuss the best option for you when booking your appointment.
Absolutely! During the booking process, we ask for any special requests or areas you want extra attention on. Just let us know, and we’ll tailor the service to your needs.
Yes, all of our cleaners are fully insured and undergo a thorough background check before being hired. Your safety and peace of mind are our top priority.
We accept all major credit and debit cards via online payment. A deposit will be collected at the time of booking and remaining balance to be collected day of scheduled cleaning.
We are committed to your satisfaction. If you’re not happy with our cleaning, please let us know within 24 hours, and we’ll come back and re-clean the area at no additional cost to you.
The frequency of cleaning depends on your personal preferences and the type of space. For homes, many clients prefer weekly, bi-weekly, or monthly services. For offices, cleaning is often done on a daily, weekly, or customized schedule based on your needs.
Yes, we offer move-in and move-out cleaning services to help make your transition smooth. Our team will ensure the space is spotless, ready for the next person to enjoy.
Yes, you can cancel or reschedule your appointment. We request that you give us at least 24 hours’ notice to avoid any cancellation fees. Please contact us as soon as possible to make changes to your booking.
The time required to clean a space depends on the size and condition of the area. Generally, residential cleanings take between 1-3 hours, while commercial spaces may take longer based on size. We’ll provide you with an estimated time when you book your appointment.
Yes, we occasionally offer promotions and discounts for new customers or seasonal offers. Be sure to check our website for the latest deals.
We proudly serve Orange County, CA cities and surrounding areas. Please feel free to contact us for more details.
Absolutely. Our team members are professionally trained, background-checked, and trusted to provide you with high-quality, secure service. We maintain the highest standards for professionalism and integrity.
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